Notice of Privacy Practices

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Privacy Promise

Grandview Family Medicine understands that your medical and health information is personal. Protecting your health information is important. We follow strict federal and state laws that require us to maintain the confidentiality of your health information.

How We Use Your Health Information

When you receive care from Grandview Family Medicine, we may use your health information for treating you, billing for services, and conducting our normal business (known as “health care operations”). Examples of how we use your information include:

Treatment

We keep records of the care and services provided to you. Health care providers use these records to deliver quality care to meet your needs. For example, your doctor may share your health information with a specialist who will assist in your treatment. Some health records, including some confidential communications with a mental health professional, some substance abuse treatment records, and some genetic test results, may have additional restrictions for use and disclosure under state and federal laws.

Payment

We keep billing records that include payment information and documentation of the services provided to you. Your information may be used to obtain payment from you, your insurance company, or other third party. We may also contact your insurance company to verify coverage for your care or to notify them of upcoming services that may need prior notice or approval. For example, we may disclose information about the services provided to you to claim and obtain payment from your insurance company or Medicare.

Health Care Operations

We use health information to improve the quality of care, train staff and students, provide customer service, manage costs, conduct required business duties, and make plans to better serve our community. For example, we may use your health information to evaluate the quality of treatment and services provided by our physicians, nurses, and other health care workers.

Sharing Your Health Information

There are limited situations when we are permitted or required to disclose health information without your signed authorization. These situations are:

For public health purposes such as reporting communicable diseases, work-related illnesses, or other diseases and injuries permitted by law; reporting births and deaths; and reporting reactions to drugs and problems with medical devices;
To protect victims of abuse, neglect, or domestic violence;
For health oversight activities such as investigations, audits, and inspections;
For lawsuits and similar proceedings;
When otherwise required by law;
When requested by law enforcement as required by law or court order;
To coroners, medical examiners, and funeral directors;
For organ and tissue donation;
For research approved by our review process under strict federal guidelines;
To reduce or prevent a serious threat to public health and safety;
For workers; compensation or other similar programs if you are injured at work;
For specialized government functions such as intelligence and national security.

All other uses and disclosures, not described in this notice, require your signed authorization. You may revoke your authorization at any time with a written statement.

Information Collected Through Our Website

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization.

Updates

Our privacy practices may change from time to time and all updates will be posted on this page. If you have any questions, please contact us.